Lancaster Car Hire Privacy Policy

Data We Gather

We gather and manage various types of personal information, including:

How We Handle Your Data

Your personal information serves these key purposes:

• Service Provision and Contract Fulfillment:
  • We handle the processing and management of your vehicle rental bookings and agreements with care. This includes verifying your identity to confirm you meet our rental criteria. We also streamline the collection and return of vehicles while managing payments, deposits, and any associated charges efficiently.
• Customer Communication (Contractual Obligations and Legitimate Interests):
  • Delivering booking confirmations, updates, and essential rental details. Addressing your inquiries and offering customer support. Informing you of any changes to services or policies.
• Marketing Permissions and Legitimate Interests:
  • We send promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can opt out whenever you choose.
• Service Enhancement for Customer Benefit:
  • Assessing website interaction to refine user experience and site performance. Researching to optimize our vehicle selection and service offerings.
• Compliance with Local Regulations:
  • Adhering to local laws and regulations. Safeguarding against fraud and maintaining service integrity. Addressing disputes and upholding our policies.

Information Exchange

Sharing Your Information

• Rental Partners: We engage third-party companies, including payment processors and IT support, to assist with our services. These partners are bound by contracts to safeguard your information.

We do not share your personal information with third parties for marketing.

4. Protecting Your Data

We apply suitable technical and organizational measures to safeguard your personal information from unauthorized access, modification, disclosure, or loss. This includes the use of encryption, access controls, secure servers, and routine security evaluations. Nonetheless, no method of internet transmission or electronic storage can guarantee complete security.

Data Retention Policy

We keep your personal information only as long as needed to achieve the purposes for which it was collected, which includes complying with legal, accounting, or reporting obligations. The duration for retaining data depends on the specific type of information and the context in which it was processed.

Your Rights in Lancaster

Your Rights Under UK Data Protection Law

• Access to Your Information: Obtain a copy of your personal information on file.

Contact us to exercise your rights as outlined above.

Cookies and Tracking Practices

Our website employs cookies and similar technologies to improve your browsing experience, monitor site traffic, and customize content to your preferences. You have the option to adjust your cookie settings directly within your browser to control how these technologies are utilized.

Policy Changes

This Privacy Policy may be revised from time to time to align with our operational practices or legal obligations. Any updates will be reflected on this page alongside a new "Last Updated" date. We recommend that you check this policy regularly to stay informed about our privacy practices.

Contact Lancaster Car Hire

Contact us for inquiries regarding our Privacy Policy and data practices.